©2018 by Hilary Dwyer


We reimagined GoToWebinar by inviting customers to sketch, brainstorm, and create their ideal webinar experience alongside our design team. Findings from this work shifted the product strategy to the first mobile-first redesign for the product.


Lead Researcher

8 weeks

4 designers, 1 product manager, 2 researchers



We had 2 months to design a new solution for an aging product. We knew that customers wanted a modern, simplified interface. But the design needed to accommodate three major features that had yet to be integrated into a single experience. We struggled to pick a solution that could satisfy all the constraints.  We wanted more feedback.

This is a zillion times better than what’s on there now. This is a huge improvement.

GoToWebinar Customer