WELCOME

I'm a user experience (UX) researcher based in Seattle, WA with a PhD in the learning sciences. I love UX! Everyday, I learn from people, build amazing products, and share what I know with others.


Over the years, I’ve had the opportunity to work on a number of projects that allowed me to grow and establish myself. Go ahead and explore. And please reach out if you’d like to learn more!

LinkedIn    Medium

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PROJECTS

CO-DESIGNING DASHBOARDS

We reimagined GoToWebinar by inviting customers to sketch, brainstorm, and create their ideal webinar experience alongside our design team. Findings from this work convinced leaders to shift our priorities and redesign the entire login experience .

Codesign Seassion

INTERVIEWING WORKSHOP

I co-created a workshop to disrupt how my colleagues talk with customers, and it’s working. Since its inception, this 4.5 hour workshop has trained over 150 colleagues about active listening, asking good questions, mitigating bias, and analyzing data.

LMI Interviewing Book

BENCHMARKING WEBINAR PRODUCTS

I collaborated with a customer insights analyst to benchmark product satisfaction and ease-of-use for GoToWebinar and three competitors. We surveyed 400 active users for each product about features, trust, and loyalty. These findings convinced stakeholders to modernize the product to attract a younger customer base.

Laptop Work
 

RECENT PROFESSIONAL EXPERIENCE

PhD, Learning Sciences, UC Santa Barbara
MA, Learning Sciences, UC Santa Barbara
BS, Math, Fairfield University

 

SENIOR DESIGN RESEARCHER

Microsoft
2019 - present

Investigate the ways that 20K Microsoft employees build products grounded in the needs of customers. Manage the research, evaluation and curriculum needs of an internal culture change effort.

SENIOR UX RESEARCHER

LogMeIn (formerly Citrix)
2016 - 2019

Managed a full research roadmap (strategic, formative, and evaluative) and research team for GoToWebinar. This work informed multiple feature releases and re-sequencing an end-to-end redesign.

UX RESEARCHER (CONTRACT)

Education Development Center (EDC)
2014 - 2016 (part-time)

Consolidated findings from site visits, interviews, usage data, and surveys that validated an education app. Insights helped to secure funding for two more years.

RESEARCHER - UX & INSTRUCTIONAL DESIGN

Atlas Institute, CU-Boulder
2016 (6 month contract)

Managed a team of five researchers that triangulated data from sites visits, interviews, log analysis, and surveys to secure funding for the beta launch.

RESEARCHER - UX & INSTRUCTIONAL DESIGN

UC Santa Barbara
2012 - 2015 (part-time)

Provided ongoing student feedback from site visits, interviews, focus groups, log analysis, and surveys to improve a programming curriculum for elementary school students.

ANALYST

Time Inc
2006 - 2008

Supported account managers with unit forecasting and created projection and profit models. Developed technical skills in data management, reporting, modeling, and marketing.

GET IN TOUCH

Interested in learning more about me, my work or how we can collaborate on an upcoming project? Feel free to reach out anytime, I would be more than happy to chat.

 

©2018 by Hilary Dwyer